Comments on: Metaefficient Hardwood Substitute: Eucalyptus http://www.metaefficient.com/flooring/metaefficient-hardwood-substitute-eucalyptus.html The Guide To Highly Efficient Things Wed, 17 Mar 2010 20:47:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Marc Henderson http://www.metaefficient.com/flooring/metaefficient-hardwood-substitute-eucalyptus.html/comment-page-1#comment-289 Marc Henderson Tue, 07 Nov 2006 08:06:22 +0000 http://s31669.gridserver.com/?p=183#comment-289 Dear Reader, This customers complaint is absolutely false. This customer ordered flooring from Floormall.com and installed over 100 sq feet. After installing this amount she decided she did not like the width of the flooring she purchased. If we delivered flooring in terrible shape then 1. why did she accept the delivery? 2. why did she install it? If she would of read our Terms and Policies at <a href="http://www.floormall.com/disclaimer.php" rel="nofollow"><a href="http://www.floormall.com/disclaimer.php" rel="nofollow">http://www.floormall.com/disclaimer.php</a></a> she would of seen that once you install your flooring, (especially 100 sqft of it), you can not return it. That is the industry standard. This customer has also filed 2 complaints with the Virginia Commonwealths Attorneys office. Of course they sided in Floormall.coms favor. If you would like to see the letter as proof to this customers false claims please email us directly at customerservice@floormall.com, subject Virginia Commonwealth letter. As a potential customer to any business you are very fortunate to do your do-diligence on the company you purchase from. Unfortunately as a business owner you can not do your do-diligence on your customer base. If we had the opportunity to sell to this customer again we would definately refer this customer to our competitors. Thank you for your time, Mar Henderson CEO and President Floormall.com 800-313-1107 ext 109 ceo@floormall.com Dear Reader,
This customers complaint is absolutely false. This customer ordered flooring from Floormall.com and installed over 100 sq feet. After installing this amount she decided she did not like the width of the flooring she purchased. If we delivered flooring in terrible shape then 1. why did she accept the delivery? 2. why did she install it? If she would of read our Terms and Policies at
http://www.floormall.com/disclaimer.php she would of seen that once you install your flooring, (especially 100 sqft of it), you can not return it. That is the industry standard. This customer has also filed 2 complaints with the Virginia Commonwealths Attorneys office. Of course they sided in Floormall.coms favor. If you would like to see the letter as proof to this customers false claims please email us directly at customerservice@floormall.com, subject Virginia Commonwealth letter. As a potential customer to any business you are very fortunate to do your do-diligence on the company you purchase from. Unfortunately as a business owner you can not do your do-diligence on your customer base. If we had the opportunity to sell to this customer again we would definately refer this customer to our competitors.
Thank you for your time,

Mar Henderson
CEO and President
Floormall.com
800-313-1107 ext 109
ceo@floormall.com

]]> By: Bridget Ryan http://www.metaefficient.com/flooring/metaefficient-hardwood-substitute-eucalyptus.html/comment-page-1#comment-288 Bridget Ryan Tue, 24 Oct 2006 06:48:00 +0000 http://s31669.gridserver.com/?p=183#comment-288 In my purchase from Floormall.com/HardwoodBrokers.com, the flooring quality and customer service were both very poor. My installer said the wood was defective and spoke with my sales person. After that, Floormall.com refused to accept or return my calls. I went to their office and they called the police and said I was going to be put in jail and my children (who were there) would be put in Child Protective Services! I contacted the manufacturer directly; who decided the defective flooring should be returned. NOT AT MY REQUEST! Floormall.com refused to give me a full refund. They then changed their return policy and kept over $3,000. They have a Warranty policy that states they'll honor the Manufacturers guidelines, but refuse to even acknowledge a problem with the flooring. I bought the SAME flooring elsewhere and it installed beautifully! The BBB has complaints against this company. In a letter to Consumer Affairs office, Floormall.com said I was mentally unstable. That’s slander! We'll be going to court in November to resolve this. You deserve a company that will help you and respond to problems... not abandon you. Find another hardwood company or have your installer order the flooring. In my purchase from Floormall.com/HardwoodBrokers.com, the flooring quality and customer service were both very poor. My installer said the wood was defective and spoke with my sales person. After that, Floormall.com refused to accept or return my calls. I went to their office and they called the police and said I was going to be put in jail and my children (who were there) would be put in Child Protective Services!

I contacted the manufacturer directly; who decided the defective flooring should be returned. NOT AT MY REQUEST! Floormall.com refused to give me a full refund. They then changed their return policy and kept over $3,000. They have a Warranty policy that states they’ll honor the Manufacturers guidelines, but refuse to even acknowledge a problem with the flooring.

I bought the SAME flooring elsewhere and it installed beautifully! The BBB has complaints against this company. In a letter to Consumer Affairs office, Floormall.com said I was mentally unstable. That’s slander! We’ll be going to court in November to resolve this.

You deserve a company that will help you and respond to problems… not abandon you. Find another hardwood company or have your installer order the flooring.

]]> By: Fine Living, Lifestyle News & Articles http://www.metaefficient.com/flooring/metaefficient-hardwood-substitute-eucalyptus.html/comment-page-1#comment-290 Fine Living, Lifestyle News & Articles Wed, 20 Jul 2005 19:38:42 +0000 http://s31669.gridserver.com/?p=183#comment-290 <strong>Hardwood floor care and maintenance</strong> Few floor coverings are as spectacular as a new hardwood floor. However, like any floor covering, it will eventually show signs of wear. The amount of wear, of course, will be proportional to the amount of traffic it receives. But... Hardwood floor care and maintenance

Few floor coverings are as spectacular as a new hardwood floor. However, like any floor covering, it will eventually show signs of wear. The amount of wear, of course, will be proportional to the amount of traffic it receives. But…

]]> By: Hardwoodbrokers.com http://www.metaefficient.com/flooring/metaefficient-hardwood-substitute-eucalyptus.html/comment-page-1#comment-287 Hardwoodbrokers.com Fri, 11 Mar 2005 15:55:00 +0000 http://s31669.gridserver.com/?p=183#comment-287 For all you eco friendly purchase on Lyptus and other hardwood floors come over to www.hardwoodbrokers.com or give us a call at 800-313-1107. We have a wide array of ECO friendly products. See you soon!! For all you eco friendly purchase on Lyptus and other hardwood floors come over to http://www.hardwoodbrokers.com or give us a call at 800-313-1107. We have a wide array of ECO friendly products. See you soon!!

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