Comments on: Electric Tankless Water Heaters

By: S Clarke

S Clarke — Tue, 13 Oct 2009 21:56:02 +0000

Lisa:

An electric tankless may or may not be the right choice for you. For those cold Colorado winters you will need to heat the ground water from 45 deg F to 105 deg F. The 24kW unit will provide 2.75 gpm at this temperature rise. The benefits are: effeciency, no venting, no dealing with gas or propane. The potential draw back would be providing (3)40 amp circuit breakers to power this unit. I welcome your phone call to discuss the Hubbell product. 877-649-8589

By: S Clarke

S Clarke — Tue, 13 Oct 2009 21:45:09 +0000

To borrow an overused cliché: Don’t judge a book by its cover.
Hubbell Electric Heater Company is a well respected manufacturer of water heaters and has been in this business for 85 years.
Hubbell did purchase the assets from a struggling company called SETS Systems Inc. It is our intention to create a better product using existing benchmark technology and putting our touches on it. Hubbell is committed to improving a solid platform and making it better.
However, there are unscupulous people out there selling similar technology that lack the depth and expertise that Hubbell has.
We are committed to customer service and we do not shy away from problems. It is not our intention to fix problems that other companies have caused. If you purchase a Hubbell new or refurbished water heater we will bend over backwards to make sure you as a customer are satisfied that the product you purchased performs as we claim.
Concerning the negative Blogs associated with our product; it always seems that bad news gets the most press. If you look at Blogs referencing the Hubbell product you will find the majority to be favorable.
As with any product there are limitations to their use. Tankless water heaters are not always the perfect solution to every plumbing situation. Please feel free to contact us directly and we will let you know if our product will meet your needs. 877-649-8589

By: LAHanes

LAHanes — Mon, 12 Oct 2009 19:43:25 +0000

OH, and the link I asked Hubble about is no longer on their site? hmmm

By: LAHanes

LAHanes — Mon, 12 Oct 2009 19:42:48 +0000

Here is the link that suckered me in. I purchased my unit in January 2006.

http://www.nasa.gov/vision/earth/technologies/tankless.html

I contacted NASA about their advertising for a company that is ripping people off today. I will let everyone know what response I get. Still no response from Hubble.

By: LAHanes

LAHanes — Mon, 12 Oct 2009 14:17:31 +0000

Ryan,

Also look at the guts of the two systems. They are the same as the SETS and all companies are based in Florida. They must all be in bed together or they would be in court fighting each other over stealing each others designs. The Hubble also shares some of the design features with some new electronics tossed in.

By: R Simunic

R Simunic — Mon, 12 Oct 2009 03:09:35 +0000

I have installed a couple of tankless electrics. The only one worth anything is the Stiebel 60 amp version…I have installedTrinom/ Hotman about 5 years ago and it still is working(40 and 20 amp dual circuit); Installed 2 Tital SCR-2 models(60 amp) and both have failed. One with an open in one of the two heating units, the other in the control circuitry. Also had a Marey 40 amp model fail; the pressure hub eventually failed to come out all the way during water flow and activite the micro switches.

By: LAHanes

LAHanes — Mon, 12 Oct 2009 00:28:25 +0000

My brother is a plumber in Colorado and they install many gas Rinnai tankless heaters. At this point I would not recommend an electric unit to anyone. Seems like playing russian roulette with your wallet.

We should all email NASA and ask them to remove their support of the technology from their website as they are helping sucker us hard working people into wasting our money on the junk products their technology is in.

By: Elsa LaBaw

Elsa LaBaw — Sun, 11 Oct 2009 22:13:05 +0000

After all the problems I had with my SETS unit, I purchased a new HUBBLE unit (240) and since it has been installed properly, have had NO PROBLEMS with it. Make sure the wires are installed securely in the sub circuit breaker. Peel the wires back, double them up if you have to and reconnect. I have a deep Kohler soaking tub that fills very nicely now. No problems.

By: Lisa Brumfiel

Lisa Brumfiel — Sat, 10 Oct 2009 22:56:53 +0000

Hi everyone! I am so glad to see this posting.

I live in Colorado, which can be cold in the winter. I have a 4 bedroom house, with two adults living in it full time, one more part time. I want a tankless water heater for many reasons. I have a jacuzzi tub which I can never fill more than 3 inches at a time with a conventional tanked gas water heater. Frustrating. Also I am having problems with the pilot light going out several times a week. In addition to this I would like to save on my utilities bill. So I am researching tankless systems.

From what I gather, SETS had some issues, but Hubbell seems to have resolved them. I contacted a local plumber who wants $2500-$3500 to install a Rianna (spelling?) product that he says is the best. I don’t have that kind of budget…but I am afraid to take risks.

Please….any reccommendations?

By: Ryan

Ryan — Sat, 10 Oct 2009 04:20:55 +0000

As a follow-up to my previous comment, I tracked down these two URLs…

American Heat:
http://www.americanheatus.com/products/choosing-your-model/

EcoSmart:
http://www.gotanklessgogreen.com/gotanklessgogreen.html

Check out the map. It’s the exact same graphic with the text changed within the box. Most of the stats of the models are the same too.

I just emailed my attorney general and a consumer watchdog. I don’t want ANYONE else to fall into their lifetime warranty trap like I did. The complaint I filed with the Better Business Bureau doesn’t seem to have done anything for me.